How AI‑Powered Chatbots Are Transforming Customer Service for Nigerian SMEs

In Nigeria’s vibrant and dynamic business landscape, Small and Medium-sized Enterprises (SMEs) are the backbone of the economy. However, they often grapple with challenges in delivering efficient and scalable customer service. This is where Artificial Intelligence (AI)-powered chatbots are stepping in, revolutionizing how Nigerian SMEs interact with their customers, streamline operations, and ultimately, drive growth. […]